Product Warranty

ALVARO AVILA LIMITED WARRANTY

Alvaro Avila LLC’s (“ALVARO AVILA”) limited warranty obligations (this “Limited Warranty”) are limited to the terms set forth below:

WARRANTY COVERAGE
ALVARO AVILA warrants all silver 925 Jewelry against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase and all other jewelry for a period of SIX (6) Months. During these warranty periods, if a defect arises in the product, and you follow the instructions for returning the product, ALVARO AVILA will, at its option, to the extent permitted by law, either (i) repair the product using new or refurbished parts, at ALVARO AVILA’s expense; (ii) replace the product with a new product that is equivalent to the product that is to be replaced; or (iii) refund to you all or part of the purchase price of the product. ALVARO AVILA shall have no obligation to repair, replace, or credit until the defective product is returned to ALVARO AVILA. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever period is longer. When a credit is given, the returned product becomes ALVARO AVILA’s property.

OBTAINING WARRANTY SERVICE
For specific instructions about how to obtain warranty service for your ALVARO AVILA jewelry, please contact ALVARO AVILA’s customer service. ALVARO AVILA’s customer service may be reached by:

  • Email: Service@alvaroavila.com
  • Tel: 787-788-0118

You may also obtain warranty service for your ALVARO AVILA jewelry by bringing the product with the original sales receipt to the authorized ALVARO AVILA retailer where the product was purchased.

EXCLUSIONS AND LIMITATIONS

This Limited Warranty applies only to jewelry manufactured by ALVARO AVILA. This Limited Warranty does not apply to damage caused by accident, abuse, misuse, misapplication, or use of non- ALVARO AVILA products. Stretching of ALVARO AVILA cord jewelry is not considered a manufacturing defect. Do not expose your ALVARO AVILA products to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to, liquid silver polish, pools, hot tubs, and spas, among others. Please refer to the cleaning and care instructions for additional information on caring for and protecting your ALVARO AVILA jewelry. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your ALVARO AVILA jewelry.

THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, ALVARO AVILA SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF ALVARO AVILA CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. ALVARO AVILA IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. NO ALVARO AVILA RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY.

Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions and limitations may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To the extent that such rights cannot be disclaimed under applicable law, this Limited Warranty does not affect such rights.

CARE INSTRUCTIONS

We recommend that customers remove jewelry before participating in physical activity, bathing, swimming and going to bed. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewelry. This includes, but is not limited to the following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish, among others.

CLEANING YOUR JEWELRY
Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water. This particular cleaning method should not be used to clean jewelry with cultured freshwater pearls (see Cultured Freshwater Pearls for more details). If jewelry is particularly dirty, soak for 5 to 10 minutes. Use of silver polishing liquids, silver dips, ultrasonic cleaning and a tumbler should be avoided

A silver-polishing cloth is a great tool to make your sterling silver jewelry shine again if the pieces have become dull. However, it will not remove scratches. Silver-polishing cloths may be purchased from ALVARO AVILA retailers.

LEATHER AND Cord Jewelry

Leather and cord jewelry stretches and can lose shape and color overtime and it is best to leave it alone. ALVARO AVILA’s warranty does not cover this wear and tear.

STORING YOUR JEWELRY
Jewelry should be stored away from natural sunlight and heat, in a protective (lined) jewelry box or the original ALVARO AVILA pouch. It can also be stored in a plastic zip lock bag made of Mylar or polyethylene. Never use polyvinyl plastic bags, such as trash can liners as they contain sulfur compounds, or rubber containers which will make sterling silver tarnish faster and possibly turn black. Do not store your jewelry in the bathroom.

ANNUAL SERVICE: Depending on the degree of use, it is recommended that your jewelry be inspected at least once a year by a goldsmith. In particular, it is important that clasps, mounts, and soldering are checked.

PRODUCT INFORMATION

OXIDATION
Oxidation disappears with time. This is considered normal wear and tear and is not a defect. Things which may cause the oxidation to fade include: perspiration, chlorine, perfumes, cleaning agents, and silver polish, among others. We do not recommend using silver polishing liquid. Oxidized (dark) jewelry does not benefit from being dipped in silver polishing liquid, as it destroys the oxidation.

CULTURED FRESHWATER PEARLS
Cultured freshwater pearls should not be exposed to water, makeup, creams, chemicals and cleaning agents. Cultured freshwater pearls cannot withstand silver polish. Do not use a silver-polishing cloth as it may dull your pearls. Instead we recommend mild soap mixed with lukewarm water. Use your fingers to gently clean your jewelry. Do not use a brush. Pat dry and lay flat until completely dry.

LEATHER
Leather is a natural product that will benefit from careful protection. Do not use in water or other liquids that may cause discoloration. Leather can stretch and relax over time; stretching is not a defect in this product. As a natural feature of genuine leather, you may notice gentle shading and variations in color. You may also experience a change in the shade of the leather due to oils in the skin.

COLOR CORDS 
Color cords are made of synthetic fibers, which may become damaged or discolored if submerged in water.

SUBIR